Seth Thomas Wood Mantel Clock

Return & Exchange Policy**

At NorthStar Trading Company, every piece we offer has its own history, character, and journey. Because our curated items often include vintage finds, one-of-a-kind treasures, handcrafted jewelry, and small-batch wellness goods, all items are sold as is and are non-refundable.

All Sales Are Final

NorthStar Trading Co. does not offer:

• Returns

• Refunds

• Exchanges

Please review product descriptions and photos carefully before purchasing. If you have questions about an item’s condition, materials, size, or style, we are always happy to help prior to checkout.

Condition of Items

Many of our offerings—such as antique clocks, model cars, vintage jewelry, crystals, and handmade pieces—naturally have unique variations, imperfections, or age-related character. These features are part of their story and are considered expected qualities of the item.

Damaged in Transit

If your item arrives damaged in transit, please contact us within 7 days of delivery with photos of the packaging and item. While we do not offer refunds, we will assist you in filing a claim with the carrier and support you through the process.

Questions Before You Buy

We want you to feel confident and excited about your purchase. If you’d like additional photos, measurements, condition notes, or styling suggestions, please reach out anytime at:

Shipping & Packaging Details**

At NorthStar Trading Co., every order is prepared with care, intention, and an eye for detail. Whether you’re receiving a vintage clock, a handcrafted necklace, or a small-batch wellness item, we package each piece to protect its journey and elevate your unboxing experience.

✨ Packaging

Every order is wrapped with both beauty and durability in mind.

Jewelry

• Packaged in protective pouches or small gift boxes

• Wrapped in tissue with NorthStar-branded accents

• Placed in padded mailers or small shipping boxes

Antique Clocks & Model Cars

• Secured with cushioning materials such as foam wrap and recycled packing paper

• Double-boxed when necessary for fragile or heavy items

• Labeled “Fragile” for safe handling

Crystals, Oils, Shea Butters & Self-Care Items

• Wrapped individually to prevent leakage or breakage

• Oils and butters shipped in sealed containers and protective bags

• Nestled in cushioning materials for stability

We use recycled and reusable packaging whenever possible to honor sustainability and reduce waste.

🚚 Shipping Methods & Delivery Times

We ship within the United States using trusted carriers such as USPS, UPS, or FedEx.

Standard Shipping (3–7 business days) Most small to medium items ship via USPS First Class or Priority Mail.

Expedited Options (2–3 business days) Available at checkout for an additional cost.

Large or Heavy Items Vintage clocks or heavier collectibles may ship via UPS Ground or FedEx Home Delivery due to weight and insurance requirements.

Tracking information is provided for all orders.

💲 Shipping Costs

Shipping cost is calculated at checkout based on:

• Package weight

• Dimensions

• Destination

• Shipping method selected

Typical cost ranges:

• Jewelry & small items: $4.50–$8.95

• Medium items (clocks, model cars): $12–$18

• Large or heavy items: $20+ depending on weight, distance, and insurance

We do not charge handling fees — only the true shipping cost.

📦 Processing Time

Orders typically ship within 2–4 business days.For high-volume seasons or special sales, please allow an additional 1–2 days.